What is "Add Protection Plan” on Amazon

We want to clarify that this protection plan is separate from Sifely and is not part of the Sifely warranty.

When the protection plan is purchased through Amazon, it is provided by a third-party company such as Asurion, Allstate, or CPS Warranty — not by Sifely.

Who to Contact

If your product is out of warranty and you want to use your Add Protection Plan, please file a claim directly with the protection plan provider.

They are the ones who will review your claim and provide repair, replacement, or refund options.

How to File Your Claim (Quick Steps)

1. Check your email for the protection plan confirmation message
    
   • Look for emails from Asurion, Allstate, or CPS Warranty
      
2. Get your Amazon Order Number
    
   • Go to Amazon → Your Orders
      
   • Find your lock order and copy the Order ID
      
3. File your claim
    
   • If your plan is from Asurion / Allstate:
     https://www.asurion.com/amazon
      
   • If your plan is from CPS Warranty:
     https://www.cpscentral.com/claims/
      

Why Sifely Cannot Process the Claim

The protection plan was purchased through Amazon’s third-party protection provider, so only that company can process and approve claims related to the protection plan.

However, if you still believe the issue is related to the product itself, we’re always happy to help with troubleshooting, parts, and technical support.