Question
My lock is still paired to a previous admin; the admin was terminated but still has it paired to his or her account. It will not allow me to do a factory reset because the reset button is disabled. What can I do?
Answer
Find the lock code so an agent can help transfer the Admin ownership.
To find out the lock code, do the following steps:
1. If not already registered, download the Sifely App and register with a username and password.
2. Get near the lock, open the app, and tap "Set up a Device.”
3. You may see one or more results that are greyed out.
4. At this point, you can locate the lock code (shown above in a red box)
5. Now contact a Sifely Phone support agent at cs@Sifely.com or message us at sifely.com
6. For security reasons, the agent will ask a security question, and we cannot guarantee the successful transfer of a lock in every given situation.
Comments
1 comment
How do I put the door in setting mode?
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