Why is the spindle on my Sifely Smart Lock loose?

Question:

Why is the spindle on my Sifely Smart Lock loose?

Answer:

When assembling the Sifely Smart Locks, the spindle (shaft) appears loose. This is not a defect; when the spindle is correctly aligned and inserted through the latch hole (remember to insert it at a square or flat orientation), it will fasten securely and no longer seem loose. 

If you have any questions, concerns or feedback; please contact Sifely Customer service via email cs@sifely.com or message us at safely.com. Our CS team is available from Monday to Sunday, 8 AM to 5 PM (PST/PDT).