Why is my generated passcode not working on the lock?

Question:

Why is my generated passcode not working on the lock?

Answer:

First, it is essential to remember to touch the lock so that it lights up before entering the code.

Secondly, could you input the passcode on the keypad and hit a # symbol afterward?

If the suggestions above were followed, but nothing improves, we recommend resetting the lock.  

Here is a link to the article about resetting the lock:

How to reset the Sifely X Smart Lock