Sifely Gateway to Sifely Lock Checklist

Question

I am not sure if my Sifely Gateway is connected to my Sifely Lock. I am having Sifely Gateway connection issues. How do I check if my Sifely Gateway and Sifely Lock are connected? 

Answer

Please ensure the following:

• Light on Sifely Gateway is flashing blue.
  • If the gateway is blinking red, it means that it is not connected to local wifi. 
  • If the gateway is flashing red/blue, it means that the gateway is ready for pairing and set up with your phone.
• Ensure that Gateway is placed near the lock. We recommend about 10 feet. 
  • This affects the signal strength and reliability of the remote connection.
• You are the person who originally paired to the lock your app/account. 

Please check the following within the app. 

• Check remote unlock/lock status button. This button will only appear if a Sifely Gateway is the connected to the lock. 
  • If this icon does not appear, ensure the following:
    • The Sifely Lock and Sifely Gateway are about 10 feet apart.
    • Unplug the Sifely Gateway and plug it back in again. 
    • Take out the batteries from the lock and place them back in again. Wait 5 minutes to see this icon reappears. 

• Check Gateway status on app. See how to check below.
  

• Check the signal strength within the app. See how below. Medium or Strong strength is desirable.

• Check if remote unlock is turned on.