How to generate/ create, modify or delete passcode?

Most codes can be generated remotely. This means that you can just use your app and the code will be available for use. Codes will need to be entered first and then followed by # on the keypad or the lock symbol depending on which model you have.

Our Sifely Smart locks can store up to 250 passcodes per type. 

Types of codes:

• Permanent
  • These codes will be valid permanently unless deleted.
• Timed
  • These codes will be valid from a selected Start Time to a selected End Time. 
• One Time
  • These codes will be valid only for one use. 
• Recurring
  • These codes will be valid only during a weekly schedule. 
• Custom
  • These codes can either be permanent or timed. 

The main difference between these codes is when they are valid. Most codes will generate a random eight digit code. If you want to generate a shorter code such as 4321, read this article Custom Code.

How to generate a code:

1. On the lock page, Select on Passcodes.
2. Tap on “Generate passcode”.
3. Choose the type of code.
4. Enter a name for the code. This name will appear in the lock records when used. 
5. Tap on Generate or Set Code.

Note: 

• Please pay attention to this grey text below the passcode description. Each generated passcode will be SUSPENDED for security reasons, if the code was not used at least once within 24 hours or 6 hours depending on the type of code.

• If you want to be notified when the passcode will expire, you can set a “Remind expiration before” and select a reminder hour. This feature only supports Timed Passcodes (custom & auto - generated).

Here are some important limitations for passcodes: 

• Our lock can store 250 passcodes, however, only 20 permanent passcodes can be generated every hour. If more than 20 are generated within an hour,  then the 1st code will be recycled. 
• Custom Codes can only be programmed while you are within bluetooth range of the lock or if the Sifely Gateway is set up near the lock. 
• Recurring codes. Only one recurring code can be set during a time slot. For example, if a code is set from Monday-Friday 8am to 3 pm. There is only one recurring code that can be active during that time slot. 

How to edit or delete passcodes:

After generating a passcode, you can edit/ modify the passcode information (Name, Passcode and Validity Period).

• On the passcodes page, select the code you want to edit or modify.

Note: The code needs to be used first to unlock the before you can edit Passcode and Validity Period.

To delete passcode, there are two ways to delete code.

1. On the passcode page, select the passcode that you want to delete and press and hold for 3 seconds. A delete pop up page will appear on the screen and select “Delete”.

2. Go to Passcode information and select the Delete option below. 

Limitation for generating, changing and deleting passcodes:

• Most codes can be generated remotely such as permanent, timed, one time and recurring. This means that you can just use your app and the code will be available for use. However, custom codes cannot be generated remotely unless there is a Sifely Gateway set up near the lock.
• Remotely deleting and changing passcode required for the lock to be connected through Gateway.
  
  

If you have any questions, concerns or feedback; please contact Sifely Customer Service via email cs@sifely.com or message us at sifely.com. Our CS team is available from Monday to Sunday 8 am to 5 pm (PST)