How to delete a lock from my Sifely Smart Lock App?

Question:

How do I  delete a lock from my Sifely Pro app?

Answer:

Sifely smart locks offer an efficient way to manage access to your home or office. However, there may be situations where you need to remove a lock from the Sifely Smart Lock app—whether you're upgrading to a new device or troubleshooting an issue. This guide will walk you through the process step by step.

Note: 

• Deleting a lock on your app will remove all the data from the deleted lock from your account, and you will no longer be able to access it with the app.
• To successfully perform the lock delete feature from the Sifely App, it is recommended that the admin/ lock owner is within Bluetooth range.

There are two ways on how to delete a lock from the app.

Step 1: On the individual lock page, tap on the “Settings icon” at the top right of the screen.



Step 2: Scroll down and tap on the red “Delete” at the bottom of your screen. 

Step 3: Enter your account Password.

After successfully entering the password, you will hear the lock voice say, “Deleting the lock, successful!”

Another way to remove a lock is by using a press-and-hold method.

Step 1: On the lock home screen, press and hold the lock you want to delete.

Step 2: Enter the requested Account Password.

After successfully entering the password, you will hear the lock voice say, “Deleting the lock, successful!”

To remove the lock that you no longer access but still show on your Sifely Pro App, here is the article on how to remove a broken/ inaccessible lock from your account. How to remove an inaccessible lock?

If you have any questions, concerns, or feedback, please contact Sifely Customer Service via email cs@sifely.com or message us at sifely.com. Our CS team is available from Monday through Sunday 8:00 AM - 5:00 PM (PST/PDT)