Sifely Smart Lock App Log in Issues

Important Information

For log in related issues, here is how to find your account username. The username will be the email address or the phone number in format (+1XXXXXXXXXX).

Questions answered in this article 

I just changed my phone and I cannot log back on the Sifely Smart Lock app?

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I am able to successfully reset my password, but I cannot log in with new password? 

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When I try to log into my existing account, I get "Invalid username or bad password".

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I am not receiving verification codes. 

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Can I change my account username? 

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I just changed my phone and I cannot log back on the Sifely Smart Lock app? 

Answer

Here are the recommended troubleshooting steps. 

• Verify if the correct username is being used. It will be the email address or phone number originally  used to register the account.

If the username has been verified and you are still not receiving verification codes to login on a different device, send us a message at cs@sifely.com

I am able to successfully reset my password, but I cannot log in with new password? 

Answer

If your account was bound to another email address or phone number, the original username will need to be used in order to use the new password.

Here are the recommended troubleshooting steps. 

• Verify if the correct username is being used. It will be the email address or phone number originally  Used to register the account. Phone numbers will need to be entered with the international code in front of it. (Example: +1 for US numbers)

When I try to log into my existing account, I get "Invalid username or bad password".

Answer

Your username will be either the email address or phone number used to register for an account. If it is a phone number, it will need to be entered in this format(+1XXXXXXXXXX). For example if your number is 555-555-5555, enter it as +15555555555. 

Here are the recommended troubleshooting steps

• Try different email addresses or phone numbers that may have been used. 

I am not receiving verification codes. 

Answer

If you are registering for a new account and are not receiving verification messages to your email address or phone number, it is recommended that another email address ending with @gmail.com or @yahoo.com be used to create an account. 

Due to different service providers, from time to time, verification codes coming from our servers will be blocked. Verification codes will sometimes arrive hours later.  Reach out to us at cs@sifely.com to help. 

Can I change my account username? 

Answer

An account username cannot be changed.