What can I do if the app is saying my username is invalid?

Question:

What can I do if the app is saying my username is invalid?

Answer:

• Remember that the Username is either an email or a phone number
• If the App is saying that the username is invalid, it is possible that it was not put in correctly. 
• If you use your phone number for the username, please add a +1 to the begging and do not include dashes, parentheses, or spaces between each digit. Here is an example: +19998887654