Why is my paired gateway unable to find nearby locks?

Question:

Why is my paired gateway unable to find nearby locks?

Answer:

Even the best products can have imperfections.

To ensure optimal performance, please verify the following:

• Account Ownership: You must be the owner/super admin of the lock. Authorized admins cannot connect locks to a gateway.
• Lock Pairing: Ensure your lock(s) are successfully paired with the Sifely app.
• Gateway Proximity: Place the gateway within 10 feet of your locks.
• Gateway Status: The gateway light should be blinking blue, indicating a Wi-Fi connection.

If the issue persists, try the following:

1. Power Cycle Lock: Remove and reinsert the lock's batteries.
2. Wait: Allow 15 minutes for the gateway to re-establish the connection.

If you have any questions, concerns, or feedback, please contact Sifely Customer Service via email at cs@sifely.com or message us at sifely.com. Our CS team is available from Monday - Sunday 8:00 AM - 5:00 PM (PST/PDT)