How do I get the records of my lock's activity to update when it has stopped?

Question

How do I get the records of my lock's activity to update when it has stopped?

Answer

if the records stop showing recent activity, here are some recommended steps: 

• Take out the batteries for a minute of your lock and place them back in again. 
• Use the app to unlock once and see if the activity shows up. 
• Try refreshing records. 
• Try the “Upload Data” function. For more info click here.