Sifely X Smart Lock is not staying locked

Question

Why does my Sifely X Smart Lock not lock? My lock says "locked", but I can turn the handle to open it. My lock does not stay locked. 

Answer

There is an installation issue. We recommend reinstalling the lock with the spindle according to how it is displayed in the picture below. 

Link to Sifely X Smart Lock Installation Video: https://www.youtube.com/watch?v=ZM5qyfXdD4Y