Product Warranty

Question

What is Sifely's product warranty? 

Answer

Product Warranty

Sifely has a 1-year warranty from the date of purchase on all Sifely products purchased from Sifely or one of its authorized resellers or distributors. The warranty only applies to the original purchaser of the product, and they must have made the purchase.

Sifely will not honor exchanges or refunds for products purchased from non-authorized dealers. This includes:

• Pawn shops
• Personal or peer-to-peer sales
• Liquidation stores
• eBay sales from unauthorized retailers*

*As eBay is a marketplace where businesses and individuals sell and re-sell new and used items, we will only honor the warranty for products purchased from eBay if the seller is a major chain store such as Best Buy, Target, or Walmart.

Warranty requirements:

• The product needs to have been purchased and used within the U.S.
• The exchange must be requested within 1 year of the original purchase date, not when the product was set up/installed.
• Customers must contact Sifely's Customer Service Team for a replacement.
• The original order number or proof of purchase is required. 

Exclusions

Sifely's warranty will be voided if: 

1 . Misuse, abuse, modification, accidental damage or use for abnormal consumer purposes authorized by Sifely's current product information.

To start the warranty process, send us an email to cs@sifely.com.