How to Update Your Sifely Gateway Firmware

Keeping your Sifely Gateway firmware up to date helps improve performance, stability, and compatibility with the latest app features.

Steps to Update Your Gateway

1. Open the Sifely App.
2. Tap the three horizontal lines on the top left of the Sifely App Screen  
3. Tap “Gateway”.
4. Select your Gateway from the device list.
5. Tap “Gateway Update”.
6. If a new firmware version is available, tap Update.
7. Wait for the update to complete.

Important Reminders

• Ensure you are near the gateway or within Bluetooth range during the firmware update.
• Keep your gateway powered on during the update.
• Make sure the gateway has a stable internet connection.
• Do not close the app or unplug the gateway while the update is in progress.

If you encounter a firmware upgrade issue other than a “NetFail” error, please try the below steps.

1. Enable both Location and Nearby Devices permissions for the Sifely app.
2. Try the firmware upgrade again.
3. If the issue persists, restart the mobile device and try the upgrade again.

Tip: If you don't see an update available, your gateway is already running the latest firmware version.

If the issue continues, please contact our Sifely Customer service Support via email cs@sifely.com or call us 805 519 8895