Last Updated: August 3, 2026 (08:30 AM)
Status: 🟡 On going Investigation
We are currently aware of an issue affecting some users when registering a new Sifely account.
Our development team is actively investigating the root cause and working to restore normal service as quickly as possible.
What is happening?
Some customers may experience a account registration issue using the New Sifely App.
- Unable to complete account registration due to "Invalid Security Token" error.
Please note: This issue only affects the account registration process. Existing accounts can still log in and use most app features normally.
Who is affected?
This issue may affect:
- New users creating a Sifely account.
- Users registering with either an email address or phone number.
What should I do?
While our team is working on a fix, we recommend:
- Avoid repeatedly submitting registration requests, as this may not resolve the issue.
- Please immediately contact our Customer Support team via email cs@sifely.com or call us 805 519 8895 and provide the following:
- Your email address or phone number used for registration
- Device model
- Operating system version (iOS or Android)
- Screenshot of the error message (if available)
Current Status
🟡 Our developers are actively working on a solution.
Initial estimated time for resolution (ETA) is within 2-3 hours.
Frequently Asked Questions (FAQ's)
Will I lose my account?
No. Existing accounts are not affected.
Can I still use my locks?
Yes. Customers who already have an account can continue using their locks normally.
Should I reinstall the app?
Reinstalling the app is generally not necessary and may not resolve this issue.
When will this be fixed?
Our developers are working on resolving the issue as quickly as possible. We will update you via email or calls once a fix has been deployed.
We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we are working to resolve it.
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