I can not sign in to the Web Portal. It keeps saying "user does not exist". What can I do?
If the new web portal does not recognize the previous Username and Password credentials
Here is what we recommend:
See the sample screenshot of error below
- If the username is a phone number, sign in without adding the “+1” first.
- For example +18052223333 becomes 8052223333
- Secondly, try to reset the password and it should correct the problem
- Hit “Forgot password”
- Enter the new password
- Confirm the new password
- Click "Get code"
- Drag the puzzle piece
- Enter the code sent to the phone or email
- Save the username and password in your browser passwords
- Login with the username and updated password
If you are still experiencing issues, please contact us at email@example.com