Why can't I control my lock remotely?

Question

Why can't I control my lock remotely?

Answer

Here is a checklist to ensure the lock can be controlled remotely 

• Make sure the gateway is connected to the wifi and is blinking blue
• Ensure the gateway is within 15 feet of the lock for a strong connection.
• Enable the "Remote Unlock" function in the lock's "settings" menu 
• Ensure that there is a small blue circular icon to the right of the big blue lock icon. 
• Ensure that a small hexagonal symbol is showing near the top of the lock page of your Sifely App.
• When unlocking a lock, tap the smaller blue icon to the right of the big blue lock icon.

If the checklist is done, but there is still a problem, then please reach out to cs@sifely.com