Why does my battery level for my Sifely-E Smart Lock show 0% with new batteries?

Question:

Why does my battery level for my Sifely-E Smart Lock show 0% with new batteries?

Answer:

Follow these steps to update the battery level of your lock. We recommend that non-rechargeable batteries are used for the most accurate reading. 

1. Go to the lock page and tap on "Settings"

2. Select "Basics"

3. Tap on "Battery" and then "Update".