FAQ
- What are the differences between the Sifely Smart Lock App and the Sifely (Original) App?
- How to enable or disable the privacy mode switch.
- How to share feedback on the New Sifely Smart Lock App.
- Why is my paired gateway unable to find nearby locks?
- How do edit, delete, or create custom codes remotely?
- How do I get the records of my lock's activity to update when it has stopped?
Troubleshooting
- Why is my lock not showing in my sifely app pro or webportal?
- Registration Issue: Cannot tap "Register"
- What if the lock says "operation failed" but doesn't indicate the reason why?
- Why the fingerprint icon is not showing up in the App?
- Fingerprint icon does not appear in Sifely App
- Request Failed
Sharing
- How do I pair this lock with another user?
- How do I delete an authorized admin from accessing my lock(s)?
- Can two or more people share one account?
- How do I create an authorized admin?
- What is the difference between an eKey and an authorized admin?
- How to share admin access of my lock?
Use/ Instruction/ Feature
- How do I delete all passcodes on a lock with "Erase Passcode?"
- How do I remove all codes/fingerprints/e-keys etc. from my lock?
- How do I send an eKey?
- How do I generate passcodes?
- How do I create 4-digit codes where I get to choose the numbers?
- How do I change the name of my lock?
Pairing Products
Registration
General Information
- What are the limitations of an Authorized Admin?
- How do I remove a lock from a group?
- How do I delete an account?
- How to change lock language?
- Permission Levels
- How to add a new user?
Sifely Smart Lock App
- How do I change the auto-lock settings?
- My passcode is not working
- Why is my lock name yellow?
- How to bind phone number or email address to existing account?
- Not in Setting Mode
- Setting Internal lock clock