FAQ
- How do edit, delete, or create custom codes remotely?
- How do I get the records of my lock's activity to update when it has stopped?
- How do I keep track of a lock's battery level?
- What functions in the App can be set as "recurring?"
- Can a wireless keypad be paired with the App?
- Can I register my Sifely Account using the Web Portal instead of the App?
Troubleshooting
- Registration Issue: Cannot tap "Register"
- What if the lock says "operation failed" but doesn't indicate the reason why?
- Why the fingerprint icon is not showing up in the App?
- Fingerprint icon does not appear in Sifely App
- Request Failed
- Unlock notifications
Sharing
Use/ Instruction/ Feature
- How do I delete all passcodes on a lock with "Erase Passcode?"
- How do I remove all codes/fingerprints/e-keys etc. from my lock?
- How do I send an eKey?
- How do I generate passcodes?
- What is auto-lock?
- Touch to unlock
Pairing Products
Registration
- How do I change my phone number or email on my registered Sifely Account?
- How do I successfully register with a new password?
- How do I change a phone number username if I have a new phone?
- What can I do if the app is saying my username is invalid?
- How do I register my Sifely account?
- What if I forgot my password?
General Information
- What are the limitations of an Authorized Admin?
- How do I remove a lock from a group?
- How do I delete an account?
- How to change lock language?
- Permission Levels
- How to add a new user?
Sifely Smart Lock App
- My passcode is not working
- Why is my lock name yellow?
- How to bind phone number or email address to existing account?
- Not in Setting Mode
- Setting Internal lock clock
- Why do I always have to log in when using the Sifely Smart Lock App?