Best Practices for Remotely Managing

Are you planning on managing this lock remotely?

Here are some good tips and best practices to ensure a smooth remote management experience.

 If you're not using a Gateway, we recommend using Timed codes for the duration of the guest’s stay. 

More information about passcodes is here. All you need to know about passcodes

If you do have a Gateway set up near the lock, you can go ahead and use the custom codes which allow you to choose the numbers in the code itself. Using the last 4 digits of the guest’s phone number makes it easier to remember. 

Benefits of Gateway

If you have not already purchased the Sifely Gateway we recommend that you purchase the Sifely Gateway and set it up near the lock. 

If the Sifely Gateway is set up near the lock, you are able to perform remote actions such as: 

• Update unlock records remotely. 
• Edit or delete passcodes remotely. 
• Create Custom passcodes remotely.
• Receive unlock notifications remotely. 
• Connect the lock to Alexa or Google Home integrations.

Gateway/Wifi Connection Interruption

Events like power outages do happen from time to time, and in the event, you are not able to create or edit code for your guests, we recommend following the instructions for setting up a backup passcode found under the passcode interruptions section. See below

Passcode interruption

 If you are planning to use this for a short-term rental, a rare case is there may be an issue with the passcode. In this case, we recommend setting up 2 to 3.  "Back Up" passcodes so that your guests you can get in without any further hassle

For example, you can generate a custom code set to permanent that you know will always work if something were to happen. you'll be able to go ahead and delete this code later, but the important part is that the guest is able to enter during their stay.

Keep in mind, some guests may be entering the code incorrectly. For example on our Sifely S and Sifely X Models, the code needs to be followed by the #. 

Electronic Failure

Electronic failures are rare, but we do want you to be prepared in case something happens if you are managing remotely and have guests that need to enter. 

We recommend using the key once or twice yourself, here is a guide on how to use the key for the Sifely S Lock. 

Sifely S Keys

We recommend stashing the key somewhere hidden or in a lock box in case, this ever happens.

Power Failure 

Power failures related to batteries are also rare,  but when they happen they can cause a lot of trouble. That's why we recommend either leaving a mechanical key nearby or leaving a power bank with a micro USB type B Cable in order to power up the lock. The Sifely S and Sifely X have this port.