Low Battery Alert with new batteries

Question

My lock says "Battery Level Low," but I have put in new batteries. Why is my lock saying the battery level is low with new batteries? 

Answer

Troubleshooting steps:

1. Find your lock's admin passcode. Here is an article on how to find it within the Sifely app. 

Admin Passcode

2. On the lock keypad, enter *59#admin code#1#  . This code will calibrate the lock to read the new batteries at 100%.  Note: Only use this code if the batteries are new. Using used batteries can cause a false reading. 

3. Follow this article to verify that the battery level is correct on the app. 

Why does my battery level show 0% with new batteries?