Low Battery Alert with new batteries

Question

My lock says "Battery Level Low", but I have put in new batteries. Why is my lock saying battery level low with new batteries? 

Answer

Troubleshooting steps:

1. Find your lock's admin passcode. Here is an article on how to find it within the Sifely app. 

Admin Passcode

2. On the lock keypad, enter *59#admin code#1#  . This code will force the lock to read the current battery voltage. 

3. Follow this article to verify that battery level is correct on the app. 

Why does my battery level show 0% with new batteries?