Issues with pairing lock with app

Question

My lock is not connecting to my app when pairing. Why can't I pair my phone to the app? The app says that the lock is not in setting mode. 

Answer

Helpful tip: Make the lock keypad is lit up while you are trying to pair. You can tap on the keypad to light up the keypad. 

If it is new lock, perform the following steps to help pair the lock. 

• Restart your smart phone. 
• Take out the batteries from the lock and place them back in again after a minute. 
• Perform a physical reset on the lock. Here is a guide on how to do this. How to factory reset the Sifely S Smart Lock (Sifely Latch Lock)?
• When pairing ensure that the lock keypad is lit up. 

After performing these steps, try to pair the lock again.

If this does not work, please enter the default code 123456+#. 

After this, please perform the physical portion of the reset procedure for this lock and try pairing again.