How to set up a Sifely Gateway with your Sifely Account?

Question:

How do I set up a Sifely Gateway with my Sifely Account?

Answer:

Here is a step-by-step article explaining Gateway pairing and configuring.

Part A: Steps for pairing the Gateway to your Sifely Smart Lock App:

Step 1: Log in to your Sifely Smart Lock App 

Step 2:  Tap the on the top left corner of the Sifely App Screen 

Step 3: Select Gateway 

Step 4: Tap on the (+) sign located on the top right of the corner of the screen, and then on the following screen, choose the gateway type (wired or wifi)

Step 5: The Next page will tell you to reconnect the power to the Gateway to put it in pairing mode (Red and blue LED flashing)

Step 6: On the next page, select the (+) sign to the right of the Gateway result that appears (it should look something like the image below)

Please note: At this point, you will see a blue LED on the Gateway. This does not mean it is configured with the Wifi yet, and it will turn red again if the Configuration steps take too long.

Part B: Wifi Configuration Steps: 

Step 7: Choose the local wifi network (it must be a 2.4G network) and fill out the requested information including Wifi Password and Gateway Name (you can give it any name you want) 

And click “OK.”

Step 8: Hit “OK” and wait for a message on the App to say “Gateway Added successfully.”

Here is a guide to the Gateway lights to help you understand the online or offline status. 

• If the gateway is blinking BLUE, it means that it is successfully connected to the local Wi-Fi.
•  If the gateway blinks RED, it is not connected to the local Wi-Fi.
• If the gateway flashes RED/BLUE, it is ready to pair and set up with your phone.

Step 9: Once you see the "Gateway added successfully" message, your gateway will begin scanning for locks already paired with your app. This process may take up to 3 minutes.

If your gateway isn't detecting your locks, troubleshoot using this guide: Gateway Connected, No Paired Locks Found.

For More info, see the following video:

Please Note:

• The Sifely Gateway will only work with 2.4G networks 
• To ensure a stable connection, position the gateway within 15 feet of your locks.
• We recommend pairing up to 2 locks per gateway to avoid connection issues.

If you have any questions, concerns, or feedback, please contact Sifely Customer Service via email at cs@sifely.com or message us at sifely.com. Our CS team is available Monday through Sunday, 8:00 AM—5:00 PM (PST/PDT).