Why does the Sifely App still display "low battery" for my Sifely S Smartlock after I replaced the batteries?

Question:

Why does the Sifely App still display "low battery" for my Sifely S Smart Lock after I replaced the batteries?

Answer:

Occasionally, the Sifely App needs to synch up with the lock to update the battery status. Here are the steps for updating the battery level status 

Step 1. Go to the lock page of the lock on the Sifely App with the incorrect battery reading. (see picture below)

Step 2. Tap the “settings” icon

Step 3. Click on “Basics” and select “Battery.”

Step 4. Click “Update” and wait for the percentage bar to complete

Note: This process will require you to be near the lock (Bluetooth range)

If these steps do not resolve the incorrect battery level, we recommend Calibrating the battery through the following steps:

On the App 

Step 1. Find out the “Admin Passcode”  (see the article  Find Admin Passcode ) and 

Step 2.  Write down the Admin Passcode and head over to the lock's keypad.

Example: 1223445

On the Lock  

Step 3. Hit *59# on the lock keypad and wait for the lock voice to say, “Please input the administrator’s passcode.”

Step 4. On the lock keypad, enter the passcode that you wrote down immediately, followed by #1# 

Example: 1223445#1#

If everything was entered correctly, you should hear the lock say, “Input successful.” 

Note: The battery calibration process should only be used with new batteries. Using old batteries can cause a false 100% battery reading. 

If you have any questions, concerns, or feedback, please contact Sifely Customer Service via email at cs@sifely.com or message us at sifely.com. Our CS team is available Monday through Sunday, 8:00 AM—5:00 PM (PST/PDT).