How to view the passcode-sharing records?

Question:

How do I locate and view my passcode-sharing records?

Answer:

Here are the steps for viewing Passcode-sharing records.

Step 1: Click on the 3 horizontal lines at the top left side of the screen to open the user profile window and then select “Settings.”

Step 2: Tap on “Share Passcode” and then “Records”

On the Records page, you will see the list of Passcode records you shared via SMS or Email.

• Date where the share passcode was sent
• Recipient phone number or Email address.
• Lock name
• Passcode

Note: The super admin (lock owner) and authorized admin cannot view each other's passcode-sharing records because the sharing records are only linked to the account and not on the devices.

If you have any questions, concerns, or feedback, please contact Sifely Customer Service via email cs@sifely.com or message us at sifely.com. Our CS team is available from Monday through Sunday from 8:00 AM - 5:00 PM (PST/PDT)