Why is my lock is doing the opposite? It locks when I try to unlock it.

Question:

Why does the lock always stay "locked" even if it is unlocked? Or why does the lock always
stay "unlocked" even if it is locked?

Answer:

Please follow the steps below to re-installing the lock to solve the issue.

Step 1. Take the front panel, and ensure the "lock shaft tightener" is vertically aligned with the ground,
not to the left, not to the right.

Step 2: Ensure the “Shaft Hole” on the latch is squarely straight to the ground, not at 45 degrees.

Step 3: Insert the lock shaft into the shaft hole and re-install the lock. During installation, please ensure that all screws are tightened appropriately. 

If these steps do not resolve this issue, please get in touch with us at cs@sifely.com for further action.