I was the Main Admin of a lock that is now inaccessible. How do I remove this lock from the Sifely app?

Question:

I was the Main Admin of a lock that is now inaccessible. How do I remove this lock from the Sifely app?

Answer:

Follow these steps on how to delete a lock from your account.

1. On the app, go to the account menu, then tap "Settings"

2. Tap on "Transfer Lock(s)."

3. Select which lock(s) to transfer in the menu and tap on next.

4.  At the bottom right of the next page, tap on "Move Faulty/ Damaged Locks to Trash." (There is no need to fill out the recipient field at the top in this case)

5. Depending on which phone model you have, you may receive a verification code that will either go to your email or phone number. The alternative is that your fingerprint, passcode, or Face ID for your phone will be used to approve the transfer.

6. Enter the verification code into the page that asks for it.