How do I remove an inaccessible lock?

Question:

How do I remove an inaccessible lock? How to delete a lock from my app when I am not near it?

Answer:

Follow these steps on how to delete a lock from your account.

1. On the app, go to account settings

2. Tap on "transfer lock(s).

3. Select which lock(s) to transfer in the menu and tap on next.

4.At the bottom right of the next page, tap on "Move Faulty/ Damaged Locks to Trash".

5.Depending on which phone model you have, you may receive a verification code that will either go to your email or number. The alternative is that your fingerprint, passcode, or Face ID for your phone will be used to approve the transfer.

6. Enter the verification code into the page that asks for it.